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service design

Categories in card sorting
Design Thinking Tools Ideate 

How to use Card Sorting to Improve Service Design

Dr Rafiq Elmansy 08/19/202105/23/2022service design 10 min read

Service design follows the same design thinking processes that we highlighted in previous articles about design thinking. However, when it comes to the prototyping stage, there should be a coherent structure

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service design
Design Management 

No Good Service Design Without Good Storytelling

Dr Rafiq Elmansy 12/14/201612/14/2016service design 5 min read

The Human Being used stories since the dawn of civilization to as a method for communication, amusement, reflecting emotions, and telling their experience. Stories are a great tool to visualize

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task-analysis-grid-service-design
Design Thinking Tools Ideate 

How to Use Task Analysis Grid in Service Design

Dr Rafiq Elmansy 10/24/201605/23/2022service design, task analysis grid 6 min read

Designers usually find themselves stuck in the communication with the other stakeholders in the project in order to understand the project challenges that need to be addressed. While they communicate

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Design Thinking Tools 

Service Design Thinking: Putting Your Consumer First

Dr Rafiq Elmansy 09/05/201609/05/2016service design 5 min read

The design process involves multiple disciplines starting from the emphasize phase to the final product delivery. However, achieving a desirable design experience extends the borders of the product development to

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