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Tag: service design

service design
Design

No Good Service Design Without Good Storytelling

12/14/201612/14/2016 - by Rafiq Elmansy

The Human Being used stories since the dawn of civilization to as a method for communication, amusement, reflecting emotions, and telling their experience. Stories are a great tool to visualize information through words and human expressions and were always used …

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service design
Design

How to use Card Sorting to Improve Service Design

11/15/201611/15/2016 - by Rafiq Elmansy

Service design follows the same design thinking process models that we highlighted in previous articles. However, when it comes to the prototyping stage, there should be a coherent structure for the information that will be provided to the consumers during …

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task-analysis-grid-service-design
Design

How to Use Task Analysis Grid in Service Design

10/24/2016 - by Rafiq Elmansy

Designers usually find themselves stuck in the communication with the other stakeholders in the project in order to understand the project challenges that need to be addressed. While they communicate visually, CEOs and managers communicate using a 50 pages requirement …

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Design Thinking

Service Design Thinking: Putting Your Consumer First

09/05/201609/05/2016 - by Rafiq Elmansy

The design process involves multiple disciplines starting from the emphasize phase to the final product delivery. However, achieving a desirable design experience extends the borders of the product development to include the service design. Unlike the physical product design, the …

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